At Metalicfury, your happiness is important to us. If your order doesn’t meet your expectations, we’re here to assist you. Please review our policy below to understand your return and refund options.

📌 General Policy

This return and refund policy applies to all products purchased through our website. We process returns and refunds under the guidelines outlined here.

🕒 Return Period

  • Returns must be requested within 14 days of receiving your order.

  • Items must be in brand-new condition, unworn, unwashed, and include all original packaging and tags.

  • Unauthorized returns or items sent after the 14-day window may not be accepted for refund.

🚫 Items That Cannot Be Returned

The following products are not eligible for return or refund:

  • Customized or personalized items

  • Sale or final clearance items

  • Digital or downloadable goods (if applicable)

  • Items that show signs of use, wear, or washing

✅ How to Initiate a Return

Email us at [email protected] and provide:

  • Your order number

  • A short explanation for the return

  • Clear photos (for damaged or defective items)

Our team will respond within 24–48 business hours with the next steps and the return address.
Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

💳 Refund Process

After your return is received and reviewed:

  • You’ll get an email notification confirming whether your refund is approved.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable

  • Refund times may vary depending on your bank or payment provider

🔄 Exchanges

We do not currently offer item-for-item exchanges.
If you need a different size, color, or design:

  1. Return the item you received

  2. Place a new order for the desired item

❌ Order Cancellations

Orders can only be canceled within 6 hours of being placed. After that, your order will be in production or shipping and cannot be canceled.

📦 Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at [email protected] with:

  • Your order number

  • Photos of the issue (if damaged)

  • Any tracking information you have

We will work with the shipping carrier to resolve the issue and arrange a replacement or refund if necessary.