Return and Refund Policy

At Metalicfury, your happiness is important to us. If your order doesn’t meet your expectations, we’re here to assist you. Please review our policy below to understand your return and refund options.

📌 General Policy

This return and refund policy applies to all products purchased through our website. We process returns and refunds under the guidelines outlined here.

🕒 Return Period

  • Returns must be requested within 14 days of receiving your order.

  • Items must be in brand-new condition, unworn, unwashed, and include all original packaging and tags.

  • Unauthorized returns or items sent after the 14-day window may not be accepted for refund.

🚫 Items That Cannot Be Returned

The following products are not eligible for return or refund:

  • Customized or personalized items

  • Sale or final clearance items

  • Digital or downloadable goods (if applicable)

  • Items that show signs of use, wear, or washing

✅ How to Initiate a Return

Email us at support@metalicfury.com and provide:

  • Your order number

  • A short explanation for the return

  • Clear photos (for damaged or defective items)

Our team will respond within 24–48 business hours with the next steps and the return address.
Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

💳 Refund Process

After your return is received and reviewed:

  • You’ll get an email notification confirming whether your refund is approved.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable

  • Refund times may vary depending on your bank or payment provider

🔄 Exchanges

We do not currently offer item-for-item exchanges.
If you need a different size, color, or design:

  1. Return the item you received

  2. Place a new order for the desired item

❌ Order Cancellations

Orders can only be canceled within 6 hours of being placed. After that, your order will be in production or shipping and cannot be canceled.

📦 Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at support@metalicfury.com with:

  • Your order number

  • Photos of the issue (if damaged)

  • Any tracking information you have

We will work with the shipping carrier to resolve the issue and arrange a replacement or refund if necessary.